Research reveals lack of consumer awareness about the Distance Selling Regulations
New research has revealed a worryingly low understanding of the Distance Selling Regulations and returning products bought online. In its latest eCustomerServiceIndex, eDigitalResearch has revealed that of the 2,000 online consumers it surveyed, only 42 per cent had heard of the Distance Selling Regulations. However, even those consumers who were aware of the Regulations did… Learn more