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Government announces action against payment card surcharges

27 January 2012 | Simon Weinberg

Following the Office of Fair Trading’s response to a super-complaint by the consumer watchdog “Which?” in relation to payment surcharges in the transport industry, HM Treasury and the Department...

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OFT publishes revised Debt Collection Guidance

16 November 2011 | Jackie Hanlon

Last month, following a consultation between 10 March and 2 June 2011, the Office of Fair Trading (OFT) published a revised version of its Debt Collection Guidance. It was last revised in December 2006. The...

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OFT tells travel companies to be clear about what they charge

6 July 2011 | Simon Weinberg

The Office of Fair Trading (OFT) has told travel companies that all debit and credit charges must be made clear from the start of an online booking, and a failure to comply could lead to the OFT taking...

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Case rules in favour of lender (again)

31 August 2010 | Steven Mills Comments Off

His Honour Judge Waksman has delivered another judgment in favour of lenders.  The claims all related to the interest rates stipulated on a regulated agreement relating to credit cards.  The central...

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Review of consumer credit and personal insolvency

21 July 2010 | Karen Jacobs

Consumer Affairs Minister, Edward Davey has announced a review of consumer credit and personal insolvency.  The review will cover: How consumers enter into credit commitments, including the way in...

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Competition Commission to push ahead with ban on point-of-sale PPI

17 May 2010 | Steven Mills Comments Off

The Competition Commission wants to introduce a ban on selling PPI (excluding retail PPI) at the point-of-sale. The decision is provisional and open to final consultation. The Competition Commission...

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Lenders must comply with the new Consumer Credit Directive

13 May 2010 | Karen Jacobs | 1 comment

The Consumer Credit Directive 2008/48/EC  (“the Directive”)  and the Consumer Credit (EU Directive) Regulations 2010  introduce new rights and obligations.  The Department for Business, Innovation...

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The Office of Fair Trading (“OFT”) has published a consultation on sections 77/78/79 of the Consumer Credit Act 1974– duty to give information to debtors and the consequences of non-compliance on the enforceability of the agreement

2 February 2010 | Steven Mills Comments Off

The OFT is consulting on guidance because of concerns that some debtors are being misled into thinking that these sections can be used to get their debts written off and that some creditors are not following...

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Triumph of common sense – copy of consumer credit agreement

5 January 2010 | Clare Stothard | 1 comment

Can debtors avoid paying their debts under the Consumer Credit Act 1974 ("the Act") if a bank is unable to provide an exact copy of the agreement?   Judge David Waksman held that the banks could satisfy...

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Supreme Court gives long-awaited ruling that banks’ charges cannot be considered for reasonableness under Consumer fairness laws – OFT v Abbey National, House of Lords…

3 December 2009 | Paul Gershlick

Under the Unfair Terms in Consumer Contracts Regulations 1999, as between a supplier and a consumer, any contractual terms not individually negotiated shall be unfair and therefore unenforceable if they...

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