LLP

Matthew Arnold & Baldwin LLP is a limited liability partnership registered in England & Wales (registered number OC343595) and is authorised and regulated by the Solicitors Regulation Authority. Its registered office is at 21 Station Road, Watford, WD17 1HT, United Kingdom. All references in this website and elsewhere to “Matthew Arnold & Baldwin”, “MAB”, the “firm”, “we” or “our” should be read as referring to Matthew Arnold & Baldwin LLP.

We have offices in London, Watford and Milton Keynes. Contact Information, including office addresses, can be found on this site under the “Contact Us” section.

Partners

The word “partner” is used to refer to a member of Matthew Arnold & Baldwin LLP or an employee or consultant with equivalent standing and qualifications. A list of members (and any non-members who are designated as partners) of Matthew Arnold & Baldwin LLP is open to inspection at our Watford office and can also be found here.

VAT

Matthew Arnold & Baldwin LLP is registered for VAT purposes. Our VAT registration number is GB 196 38 7509.

Regulatory Body – Solicitors Regulation Authority

Matthew Arnold & Baldwin LLP is regulated by the Solicitors Regulation Authority. Our SRA Number is 508037. Details of the professional rules that apply may be viewed on the Solicitors Regulation Authority’s website at www.sra.org.uk/rules/

Complaints

We are committed to providing a quality service to you. If you are unhappy about any aspect of the service you have received, or about the bill, please contact me. If you remain dissatisfied please contact Reshma Raja, our Complaints Handling Partner, on 01923 202020 reshma.raja@mablaw.com or by post addressed to our Watford office.
 
If you are not satisfied with our handling of your complaint you can contact the Legal Ombudsman (on 0300 500 0333/www.legalombudsman.org.uk) and ask them to consider your complaint. This service is not available to all clients.  The Legal Ombudsman will accept complaints from individuals, small businesses, charities, clubs, societies, associations and trusts. If you require further guidance on whether you have a right to take your complaint to the Legal Ombudsman, you should contact them directly.

Please note that you are required to allow us up to 8 weeks to resolve your complaint before referring the matter to the Legal Ombudsman. If this time has passed and if we have failed to resolve your complaint, you should contact the Legal Ombudsman within six months of your last contact with us. For further information on timescales, you should contact the Legal Ombudsman directly or review their website.
 
We have a written complaints procedure and we will provide you with a copy on request.  This will provide you with further details our Complaints Handling procedure and the role of the Legal Ombudsman.
 
Please note that if your complaint is about a bill you have a right to object to the bill by way of the firm’s complaints procedure, and/or making a complaint to the Legal Complaints Service, and/or by applying to the Court for an assessment of the bill under Part III of the Solicitors Act 1974.

However, our clients are important to us and we hope that we are able to resolve your concerns with you without the need for you to take the matter further.

Professional Indemnity Insurance

The Provision of Services Regulations 2009 which came into force in December 2009 requires us to provide our clients with the contact details of our Professional Indemnity insurer. Details of our insurance provider can be easily accessed from our Professional Standards Team. Any clients requiring such information should contact either Clare Stothard or Reshma Raja on 01923 202020.