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Ticket exchange website loses as Court of Appeal orders disclosure of information about sellers for sale of tickets above face value – RFU v Viagogo, Court of Appeal

23 December 2011 | Paul Gershlick

A ticket exchange website has been ordered to hand over to the Rugby Football Union details of people who have sold on its site England rugby tickets for above the ticket’s face value. Sales above face...

Tags on this discussion: B2C business-to-consumer consumer agreement consumer agreements consumer contract consumer contracts consumer law consumer laws Court of Appeal data data protection data protection act Data Protection Act 1998 data protection law data protection laws disclose disclosure DPA High Court Norwich Pharmacal Order On-line Online online content online trading personal data privacy Sport trespass trespasser trespassing web web content web site web sites Website website content websites

European Commission sets out plans for 28th contract regime

31 October 2011 | Paul Gershlick

The European Commission has set out its plans for the 28th contract law regime. Rather than replace national contract laws, the 28th regime would work as an alternative to a Member State’s contract laws....

Tags on this discussion: B2B B2C business-to-business business-to-consumer commercial commercial agreement commercial agreements Commercial contract commercial contracts commercial law cross-border EU Europe European Commission European Council of Ministers European Parliament European Union Online

Consumer Rights Directive adopted to merge and enhance consumer rights

25 October 2011 | Simon Weinberg

The Consumer Rights Directive has been adopted by the European Union Council of Ministers and will become law across the EU. The Directive will combine rights of consumers in various situations into one...

Tags on this discussion: B2C business business-to-consumer businesses Consumer Bill of Rights consumer law consumer laws consumer protection Consumer Protection (Distance Selling) Regulations Consumer Rights Directive cooling off period distance selling directive Distance Selling Regulations doorstep regulations EU EU Directive EU law European Union European Union law new Directive On-line Online online content online shopping web web content web site web site content web sites Website website content websites

OFT attacks confusing Government plans to reform consumer protection bodies

6 October 2011 | Mark Weston

The Office of Fair Trading has attacked the Government’s proposed plans to reform the roles of various consumer protection bodies, in a response to a Government consultation. The OFT says the changes...

Tags on this discussion: B2C business-to-consumer Competition and Markets Authority Competition Commission consult consultation consumer consumer advice consumer agreement consumer agreements consumer contract consumer contracts consumer law consumer laws consumer protection consumers Office of Fair Trading OFT trading standards Trading Standards Policy Board

Government proposes new single consolidated Consumer Bill of Rights

1 October 2011 | Simon Weinberg

UK consumer laws will be merged into a single consolidated law, according to Government proposals. Currently, there are 12 statutes and Regulations, some of which overlap. The UK will also need to bring...

Tags on this discussion: B2C business-to-consumer consumer consumer agreement consumer agreements Consumer Bill of Rights consumer contract consumer contracts consumer law consumer laws Consumer Protection (Distance Selling) Regulations Consumer Protection from Unfair Trading Consumer Protection from Unfair Trading Regulations Consumer Rights Directive consumers cooling off period CPUTR Directive distance selling directive Distance Selling Regulations DSR EU Directive fair fairness new Directive sale of goods sale of goods act Sale of Goods Act 1979 SOGA UCTA unenforceable unfair Unfair Commercial Practices Unfair Commercial Practices Directive unfair contract terms unfair contract terms act Unfair Contract Terms Act 1977 unfair contract trading unfair terms Unfair Terms Directive Unfair Terms in Consumer Contracts Regulation 1999 Unfair Terms in Consumer Contracts Regulations unfair trading unfair trading regulation void

Sony requires PlayStation Network users to sign up to terms and conditions that waive their collective rights of redress

27 September 2011 | Mark Weston

Sony has required its PlayStation Network users to sign up to new terms and conditions that would amount to their waiver of the right to take part in collective legal action, or so-called “class action...

Tags on this discussion: B2C business-to-consumer class action consumer consumer contract consumer contracts consumer law consumer laws consumers data data breach data breaches data controller data loss data protection data protection act Data Protection Act 1998 data protection directive data protection laws data subject data theft database database right infringement databases DPA fair fairness Internet Internet use Internet user law suit lawsuit legal action liability limited liability misuse of data On-line Online online content personal data reasonable sensitive personal data site terms standard terms standard terms and conditions standard trading terms term terms Terms & conditions terms of use Ts & Cs Ts and Cs UCTA unenforceable unfair unfair contract terms unfair contract terms act Unfair Contract Terms Act 1977 unfair terms Unfair Terms Directive Unfair Terms in Consumer Contracts Directive Unfair Terms in Consumer Contracts Regulation 1999 Unfair Terms in Consumer Contracts Regulations UTCCR void web web content web database web site web site content web sites Website website content websites

Price comparison sites that only compared their own products told not to be misleading

26 September 2011 | Mark Weston

Two price comparison web sites have been ordered by the Office of Fair Trading to come clean and be clearer about whether they are in fact their comparing prices with those of third parties. One website...

Tags on this discussion: B2C business-to-consumer consumer consumer law consumer laws consumer protection Consumer Protection from Unfair Trading Regulations consumers CPUTR marketing marketing communications mislead misleading misleading advert misleading advertisement misleading advertising misleading adverts misleading omission misleading selling misleading statement Office of Fair Trading OFT On-line Online online advertising online content online marketing online trading web web content web site web sites Website website content websites

TripAdvisor strongly denies claims of dishonesty on its site as ASA investigates complaint from KwikChex

19 September 2011 | Mark Weston

TripAdvisor – the website where travel lovers post reviews of their holiday experiences – is coming under the scrutiny of the Advertising Standards Authority after a complaint has been that its site...

Tags on this discussion: ad ads advert Advertising Standards Advertising Standards Authority adverts ASA ASA investigation astroturfing B2C business-to-consumer CAO Code CAP Code compliance consumer consumer law consumer laws Consumer Protection from Unfair Trading Consumer Protection from Unfair Trading Regulations Consumer Protection from Unfair Trading Regulations 2008 consumers CPUTR decent Fraud honest Internet Internet use Internet user legal mislead misleading misleading advert misleading advertisement misleading advertising misleading adverts misleading selling On-line Online online advertising online content online trading truthful UGC user user-generated content web web content web site web site content web sites Website website content websites

Online sales continue to grow rapidly

28 July 2011 | Mark Weston

Online sales in the UK continue their rapid expansion. Latest figures show that purchases made over the Internet have now reached nearly 10% of all UK retail revenue. The sales from one June to the next...

Tags on this discussion: B2C business business-to-consumer businesses Internet Internet business Internet businesses Internet use Internet user On-line Online online content online shopping web web site web sites Website website content

Law Commission consults on new law to give consumers remedies for misleading selling

18 July 2011 | Mark Weston

The Law Commission is consulting over new laws to better protect consumers against misleading selling. The Government implemented the European Union’s Unfair Commercial Practices Directive 2005 with...

Tags on this discussion: aggressive selling B2C business-to-consumer cancel cancellation consumer consumer agreement consumer agreements consumer contract consumer contracts consumer detriment consumer law consumer laws consumeres consumers CPUTR damage damages EU EU law European Union European Union law loss losses mislead misleading misleading selling refund rescind rescission unfair Unfair Commercial Practices Unfair Commercial Practices Directive

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Latest news and views tagged business-to-consumer

Ticket exchange website loses as Court of Appeal orders disclosure of information about sellers for sale of tickets above face value – RFU v Viagogo, Court of Appeal

European Commission sets out plans for 28th contract regime

Consumer Rights Directive adopted to merge and enhance consumer rights

OFT attacks confusing Government plans to reform consumer protection bodies

Government proposes new single consolidated Consumer Bill of Rights

Sony requires PlayStation Network users to sign up to terms and conditions that waive their collective rights of redress

Price comparison sites that only compared their own products told not to be misleading

TripAdvisor strongly denies claims of dishonesty on its site as ASA investigates complaint from KwikChex

Online sales continue to grow rapidly

Law Commission consults on new law to give consumers remedies for misleading selling

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