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	<title>Matthew Arnold &#38; Baldwin LLP &#124; Giving you a lot more than just law... &#187; business-to-consumer</title>
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		<title>Online sales grow at fastest rate for three years</title>
		<link>http://www.mablaw.com/2010/08/online-sales-capgemini-eretail-sales-inde/</link>
		<comments>http://www.mablaw.com/2010/08/online-sales-capgemini-eretail-sales-inde/#comments</comments>
		<pubDate>Tue, 24 Aug 2010 08:28:53 +0000</pubDate>
		<dc:creator>Paul Gershlick</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Online]]></category>
		<category><![CDATA[Upload-IT]]></category>
		<category><![CDATA[Websites]]></category>
		<category><![CDATA[B2C]]></category>
		<category><![CDATA[business-to-consumer]]></category>
		<category><![CDATA[e-commerce]]></category>
		<category><![CDATA[web site]]></category>
		<category><![CDATA[web sites]]></category>
		<category><![CDATA[Website]]></category>

		<guid isPermaLink="false">http://www.mablaw.com/?p=4857</guid>
		<description><![CDATA[The signs of economic recovery are looking good, as online sales have grown at their fastest rate for three years. Between July 2009 and the same month in 2010, sales grew by 18%. Sales in that month were £5bn. These figures come from the IMRG Capgemini e-Retail Sales Index.
]]></description>
			<content:encoded><![CDATA[<p>The signs of economic recovery are looking good, as online sales have grown at their fastest rate for three years. Between July 2009 and the same month in 2010, sales grew by 18%. Sales in that month were £5bn. These figures come from the IMRG Capgemini e-Retail Sales Index.</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Government consults on EU proposals to change contract law</title>
		<link>http://www.mablaw.com/2010/08/government-consults-on-eu-proposals-to-change-contract-law/</link>
		<comments>http://www.mablaw.com/2010/08/government-consults-on-eu-proposals-to-change-contract-law/#comments</comments>
		<pubDate>Tue, 24 Aug 2010 08:04:10 +0000</pubDate>
		<dc:creator>Mark Weston</dc:creator>
				<category><![CDATA[Commercial Contracts]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Upload-IT]]></category>
		<category><![CDATA[Wholesalers]]></category>
		<category><![CDATA[B2B]]></category>
		<category><![CDATA[B2C]]></category>
		<category><![CDATA[business-to-business]]></category>
		<category><![CDATA[business-to-consumer]]></category>
		<category><![CDATA[commercial agreement]]></category>
		<category><![CDATA[Commercial contract]]></category>
		<category><![CDATA[commercial contracts]]></category>
		<category><![CDATA[consultation]]></category>
		<category><![CDATA[contract]]></category>
		<category><![CDATA[contract law]]></category>
		<category><![CDATA[contracts]]></category>
		<category><![CDATA[cross-border]]></category>
		<category><![CDATA[Directive]]></category>
		<category><![CDATA[EU]]></category>
		<category><![CDATA[Europe]]></category>
		<category><![CDATA[European Commission]]></category>
		<category><![CDATA[European Union]]></category>
		<category><![CDATA[incorporation]]></category>
		<category><![CDATA[incorporation of terms]]></category>
		<category><![CDATA[Recommendation]]></category>
		<category><![CDATA[remedies]]></category>
		<category><![CDATA[rights]]></category>
		<category><![CDATA[validity]]></category>

		<guid isPermaLink="false">http://www.mablaw.com/?p=4854</guid>
		<description><![CDATA[The Government is consulting on European Union proposals to reform and harmonise contract law across the EU. The details of the EU’s suggestions were reported here: http://www.mablaw.com/2010/07/european-commission-consults-on-new-eu-wide-contract-law/. The Government has now asked for views and opinions to help them with their response to the European Commission in the New Year. People have until 26 November [...]]]></description>
			<content:encoded><![CDATA[<p>The Government is consulting on European Union proposals to reform and harmonise contract law across the EU. The details of the EU’s suggestions were reported here: <a href="http://www.mablaw.com/2010/07/european-commission-consults-on-new-eu-wide-contract-law/">http://www.mablaw.com/2010/07/european-commission-consults-on-new-eu-wide-contract-law/</a>. The Government has now asked for views and opinions to help them with their response to the European Commission in the New Year. People have until 26 November to respond. The consultation can be found here: <a href="http://www.justice.gov.uk/news/newsrelease180810a.htm">http://www.justice.gov.uk/news/newsrelease180810a.htm</a>.</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>European Commission launches another consultation – this time on the reasons for not having more e-commerce trade</title>
		<link>http://www.mablaw.com/2010/08/european-commission-consultatione-commerce-trade/</link>
		<comments>http://www.mablaw.com/2010/08/european-commission-consultatione-commerce-trade/#comments</comments>
		<pubDate>Fri, 20 Aug 2010 07:30:28 +0000</pubDate>
		<dc:creator>Mark Weston</dc:creator>
				<category><![CDATA[Commercial Contracts]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Online]]></category>
		<category><![CDATA[Upload-IT]]></category>
		<category><![CDATA[Websites]]></category>
		<category><![CDATA[B2C]]></category>
		<category><![CDATA[business-to-consumer]]></category>
		<category><![CDATA[contract]]></category>
		<category><![CDATA[contract law]]></category>
		<category><![CDATA[cross-border]]></category>
		<category><![CDATA[e-commerce]]></category>
		<category><![CDATA[E-Commerce Directive]]></category>
		<category><![CDATA[E-Commerce Regulations]]></category>
		<category><![CDATA[EU]]></category>
		<category><![CDATA[EU law]]></category>
		<category><![CDATA[Europe]]></category>
		<category><![CDATA[European Commission]]></category>
		<category><![CDATA[European Community]]></category>
		<category><![CDATA[European Union]]></category>
		<category><![CDATA[web site]]></category>
		<category><![CDATA[web sites]]></category>
		<category><![CDATA[Website]]></category>

		<guid isPermaLink="false">http://www.mablaw.com/?p=4765</guid>
		<description><![CDATA[The European Commission has launched its latest consultation. This time, it is asking all interested parties – including retailers, governments and consumers – for the reasons why e-commerce trade is not greater. It questions why, 10 years after the adoption of the Electronic Commerce Directive, retail e-commerce is still less than 2% of total European [...]]]></description>
			<content:encoded><![CDATA[<p>The European Commission has launched its latest consultation. This time, it is asking all interested parties – including retailers, governments and consumers – for the reasons why e-commerce trade is not greater. It questions why, 10 years after the adoption of the Electronic Commerce Directive, retail e-commerce is still less than 2% of total European retail trade.</p>
<p>The Commission is also on a drive to boost cross-border trade. It announced another consultation recently, following research that showed that just 8% of consumers buy online from a retailer based in another European Union Member State and that 61% of sellers refuse to deal with a consumer based in another country. The Commission claims that this is due to regulatory and legal concerns or uncertainty. For more on that story, please click here: <a href="http://www.mablaw.com/2010/07/european-commission-consults-on-new-eu-wide-contract-law/">http://www.mablaw.com/2010/07/european-commission-consults-on-new-eu-wide-contract-law/</a>.</p>
<p>The latest consultation is open to comment until 15 October and can be found here: <a href="http://ec.europa.eu/internal_market/consultations/2010/e-commerce_en.htm">http://ec.europa.eu/internal_market/consultations/2010/e-commerce_en.htm</a>.</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>ASDA ad complaint upheld for suggesting that consumers having 100 day guarantee was additional to their legal rights</title>
		<link>http://www.mablaw.com/2010/07/asda-ad-complaint-upheld-for-suggesting-that-consumers-having-100-day-guarantee-was-additional-to-their-legal-rights/</link>
		<comments>http://www.mablaw.com/2010/07/asda-ad-complaint-upheld-for-suggesting-that-consumers-having-100-day-guarantee-was-additional-to-their-legal-rights/#comments</comments>
		<pubDate>Fri, 23 Jul 2010 16:21:49 +0000</pubDate>
		<dc:creator>Mark Weston</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[TV & Radio]]></category>
		<category><![CDATA[Upload-IT]]></category>
		<category><![CDATA[advertising]]></category>
		<category><![CDATA[Advertising Standards Authority]]></category>
		<category><![CDATA[ASA]]></category>
		<category><![CDATA[B2C]]></category>
		<category><![CDATA[business-to-consumer]]></category>
		<category><![CDATA[code of practice]]></category>
		<category><![CDATA[consumer]]></category>
		<category><![CDATA[consumer law]]></category>
		<category><![CDATA[consumer laws]]></category>
		<category><![CDATA[defect]]></category>
		<category><![CDATA[defective]]></category>
		<category><![CDATA[faulty]]></category>
		<category><![CDATA[misleading advertising]]></category>
		<category><![CDATA[misleading selling]]></category>
		<category><![CDATA[sale of goods act]]></category>
		<category><![CDATA[satisfactory quality]]></category>
		<category><![CDATA[SOGA]]></category>

		<guid isPermaLink="false">http://www.mablaw.com/?p=4454</guid>
		<description><![CDATA[The Advertising Standards Authority has upheld a complaint that ASDA’s advert was misleading because it was highlighting the benefits to consumers of its 100 day guarantee. It was misleading because consumers had up to six years at law to make a complaint if a product did not comply with statutory rights under the Sale of [...]]]></description>
			<content:encoded><![CDATA[<p>The Advertising Standards Authority has upheld a complaint that ASDA’s advert was misleading because it was highlighting the benefits to consumers of its 100 day guarantee. It was misleading because consumers had up to six years at law to make a complaint if a product did not comply with statutory rights under the Sale of Goods Act to be of satisfactory quality. Whether or not clothes should last six years is another matter, because the Act says that the products should only have to last as long as they are expected to last (rather than six years). In any event, though, the onus is on the seller in the first six months after purchase to prove that the goods were of satisfactory quality when they were purchased.</p>
<p>The ASA acknowledged that ASDA applied the 100 day guarantee to the goods whether they were faulty or not and therefore this did go beyond the consumer’s rights at law for non-faulty goods, but this had not been made clear from the advert. Accordingly, ASDA had breached the Broadcasting Code of Practice and was ordered not to repeat the ad in that form.</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>European Commission consults on new EU-wide contract law</title>
		<link>http://www.mablaw.com/2010/07/european-commission-consults-on-new-eu-wide-contract-law/</link>
		<comments>http://www.mablaw.com/2010/07/european-commission-consults-on-new-eu-wide-contract-law/#comments</comments>
		<pubDate>Fri, 16 Jul 2010 11:46:01 +0000</pubDate>
		<dc:creator>Mark Weston</dc:creator>
				<category><![CDATA[Commercial Contracts]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Online]]></category>
		<category><![CDATA[Upload-IT]]></category>
		<category><![CDATA[Websites]]></category>
		<category><![CDATA[Wholesalers]]></category>
		<category><![CDATA[business-to-business]]></category>
		<category><![CDATA[business-to-consumer]]></category>
		<category><![CDATA[civil code]]></category>
		<category><![CDATA[contract]]></category>
		<category><![CDATA[contract law]]></category>
		<category><![CDATA[contracts]]></category>
		<category><![CDATA[cross-border]]></category>
		<category><![CDATA[Directive]]></category>
		<category><![CDATA[EU]]></category>
		<category><![CDATA[European Commission]]></category>
		<category><![CDATA[European Union]]></category>
		<category><![CDATA[incorporation]]></category>
		<category><![CDATA[incorporation of terms]]></category>
		<category><![CDATA[Recommendation]]></category>
		<category><![CDATA[remedies]]></category>
		<category><![CDATA[rights]]></category>
		<category><![CDATA[validity]]></category>

		<guid isPermaLink="false">http://www.mablaw.com/?p=4217</guid>
		<description><![CDATA[The European Commission is consulting over different possible proposals for a new EU-wide contract law. It has two concerns: one is to make consumers feel that they trust a business based in another EU country; the other is to reduce the administration for a business that wants to supply to a customer in another EU [...]]]></description>
			<content:encoded><![CDATA[<p>The European Commission is consulting over different possible proposals for a new EU-wide contract law. It has two concerns: one is to make consumers feel that they trust a business based in another EU country; the other is to reduce the administration for a business that wants to supply to a customer in another EU country. Ultimately, they are both about increasing cross-border trade and breaking down barriers between Member States of the EU. The Commission says that three in five cross-border sales are rejected by traders because they refuse to do business with someone in another country, largely because of regulatory barriers and legal uncertainty.</p>
<p>The Commission’s Green Paper proposes seven alternatives:</p>
<ul>
<li>Simply publish findings and recommendations as a possible way forward in the future without any particular change now.</li>
<li>Have a toolbox for legislators, such that it would act as a referencing tool for any new legislation introduced by Member States. This would not really create harmonisation or certainty, however.</li>
<li>The Commission to issue a Recommendation to encourage Member States to incorporate the laws into their own laws. This could allow a gradual implementation over time, although there would be no common consistent approach and implementation would be patchy and incoherent.</li>
<li>Establishing a 28<sup>th</sup> contract law regime. In effect, this would be a new optional contract law that could be used as an alternative to those within each Member State. The system could therefore run in parallel to existing contract law regimes.</li>
<li>Minimum harmonisation of European contract law. Not everything would be harmonised, but some bits would be. Member States could still retain stronger rules, but this solution would require minimum standards as a base.</li>
<li>Full harmonisation, in which the new EU law would replace the contract laws of all Member States.</li>
<li>A full civil code. This would involve full harmonisation of all civil laws – not just contract law, but tort and property law too.</li>
</ul>
<p>The consultation also considers a number of relevant issues including the scope of contract law issues affected (such as rights, remedies, incorporation, formation of contracts, validity), whether it should just apply to cross-border contracts or purely domestic contracts as well, and whether business-to-business contracts as well as business-to-consumer contracts should be affected.</p>
<p>Paul Gershlick, a Partner at Matthew Arnold &amp; Baldwin LLP and editor of Upload-IT, comments: ‘Previous attempts to create a standard EU contract law have been resisted. However, the Commission would like to push this through again. They talk about a time of crisis for the European economy, and this new approach would present a historic opportunity to drive economic growth by easing the cost of cross-border transactions. They believe now is the time to make that quantum leap. It will be interesting to see whether or not each country wants to radically change the way they do business, though.’</p>
<p>The consultation closes on 31 January 2011. A link to the Green Paper can be found here: <a href="http://ec.europa.eu/justice_home/news/consulting_public/news_consulting_0052_en.htm">http://ec.europa.eu/justice_home/news/consulting_public/news_consulting_0052_en.htm</a>.</p>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Several High Street names not operating within Distance Selling Rules</title>
		<link>http://www.mablaw.com/2010/07/retailers-distance-selling-regulation/</link>
		<comments>http://www.mablaw.com/2010/07/retailers-distance-selling-regulation/#comments</comments>
		<pubDate>Fri, 16 Jul 2010 09:30:36 +0000</pubDate>
		<dc:creator>Mark Weston</dc:creator>
				<category><![CDATA[Commercial Contracts]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Online]]></category>
		<category><![CDATA[Upload-IT]]></category>
		<category><![CDATA[Websites]]></category>
		<category><![CDATA[breach]]></category>
		<category><![CDATA[breach of contract]]></category>
		<category><![CDATA[business-to-consumer]]></category>
		<category><![CDATA[consumer]]></category>
		<category><![CDATA[consumer law]]></category>
		<category><![CDATA[consumer laws]]></category>
		<category><![CDATA[Consumer Protection (Distance Selling) Regulations]]></category>
		<category><![CDATA[contract]]></category>
		<category><![CDATA[contract law]]></category>
		<category><![CDATA[contracts]]></category>
		<category><![CDATA[cooling off period]]></category>
		<category><![CDATA[distance selling directive]]></category>
		<category><![CDATA[Distance Selling Regulations]]></category>
		<category><![CDATA[DSR]]></category>
		<category><![CDATA[EU law]]></category>
		<category><![CDATA[European Union]]></category>
		<category><![CDATA[Internet]]></category>
		<category><![CDATA[online shopping]]></category>
		<category><![CDATA[trading standards]]></category>
		<category><![CDATA[unenforceable]]></category>
		<category><![CDATA[unlawful]]></category>
		<category><![CDATA[void]]></category>
		<category><![CDATA[web site]]></category>
		<category><![CDATA[web sites]]></category>

		<guid isPermaLink="false">http://www.mablaw.com/?p=4210</guid>
		<description><![CDATA[A BBC investigation has discovered that some retailers are not operating within consumer laws imposed by the Consumer Protection (Distance Selling) Regulations 2000. Many are giving out false information about whether the consumer has a right to return their goods or have their delivery charges refunded. Under the Distance Selling Regulations, consumers have the right [...]]]></description>
			<content:encoded><![CDATA[<p>A BBC investigation has discovered that some retailers are not operating within consumer laws imposed by the Consumer Protection (Distance Selling) Regulations 2000. Many are giving out false information about whether the consumer has a right to return their goods or have their delivery charges refunded. Under the Distance Selling Regulations, consumers have the right to change their mind at no charge within seven working days of delivery in respect of standard goods that they buy at a distance, such as through telephone, mail order or Internet. This is the so-called ‘cooling off period’. Next said that it is changing its policies to ensure that it complies with the law. Debenhams has also apologised for wrong information being posted on its web site and said that it too will correct that going forward. Other retailers are not within the rules but claim to be so. Trading Standards has said that there is no excuse for failing to comply with the Regulations 10 years after they came into force. It hopes that businesses will ensure their processes comply, but it has vowed to take action against traders that are not abiding by the law. The BBC report can be found here: <a href="http://news.bbc.co.uk/1/hi/business/10560466.stm">http://news.bbc.co.uk/1/hi/business/10560466.stm</a>.</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Don’t artificially push up prices of your goods on eBay or you could be fined or even end up in jail</title>
		<link>http://www.mablaw.com/2010/07/ebay-shill-biddin-fined-or-even-end-up-in-jail/</link>
		<comments>http://www.mablaw.com/2010/07/ebay-shill-biddin-fined-or-even-end-up-in-jail/#comments</comments>
		<pubDate>Fri, 16 Jul 2010 09:30:06 +0000</pubDate>
		<dc:creator>Mark Weston</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Online]]></category>
		<category><![CDATA[Upload-IT]]></category>
		<category><![CDATA[Websites]]></category>
		<category><![CDATA[Business Protection from Misleading Marketing Regulations]]></category>
		<category><![CDATA[business-to-business]]></category>
		<category><![CDATA[business-to-consumer]]></category>
		<category><![CDATA[consumer]]></category>
		<category><![CDATA[consumer laws]]></category>
		<category><![CDATA[consumer protection]]></category>
		<category><![CDATA[Consumer Protection from Unfair Trading Regulations]]></category>
		<category><![CDATA[Fraud]]></category>
		<category><![CDATA[online shopping]]></category>
		<category><![CDATA[shill bidding]]></category>

		<guid isPermaLink="false">http://www.mablaw.com/?p=4212</guid>
		<description><![CDATA[Paul Barrett has been fined £3,500 and sentenced to 250 hours of community service after artificially pushing up the price of items he was selling on the online auction site, eBay. The practice is known as shill bidding. He was successfully prosecuted in the Crown Court under the Business Protection from Misleading Marketing Regulations and [...]]]></description>
			<content:encoded><![CDATA[<p>Paul Barrett has been fined £3,500 and sentenced to 250 hours of community service after artificially pushing up the price of items he was selling on the online auction site, eBay. The practice is known as shill bidding. He was successfully prosecuted in the Crown Court under the Business Protection from Misleading Marketing Regulations and Consumer Protection from Unfair Trading Regulations. Both laws were introduced in 2008 to implement European Union Directives that sought to stop misleading business practices. Mr Barrett may have got off lucky in that the Regulations provide for prison sentences.</p>
<p>Trading Standards has issued a stark warning to users of auction sites like eBay: ‘If they shill bid or encourage family and friends to place fake bids to push up prices artificially, they too face prosecution.’</p>
]]></content:encoded>
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		<title>EU Member States may impose more consumer-friendly laws than are contained in Unfair Terms Directive – Caja de Ahorros v Associacion de Usuarios de Servicios Bancarios, European Court of Justice</title>
		<link>http://www.mablaw.com/2010/06/unfair-terms-directive-ausbanc-caja-de-madri/</link>
		<comments>http://www.mablaw.com/2010/06/unfair-terms-directive-ausbanc-caja-de-madri/#comments</comments>
		<pubDate>Mon, 21 Jun 2010 16:49:51 +0000</pubDate>
		<dc:creator>Mark Weston</dc:creator>
				<category><![CDATA[Commercial Contracts]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Upload-IT]]></category>
		<category><![CDATA[B2C]]></category>
		<category><![CDATA[business-to-consumer]]></category>
		<category><![CDATA[consumer laws]]></category>
		<category><![CDATA[contract]]></category>
		<category><![CDATA[contract law]]></category>
		<category><![CDATA[contracts]]></category>
		<category><![CDATA[fair]]></category>
		<category><![CDATA[fairness]]></category>
		<category><![CDATA[plain English]]></category>
		<category><![CDATA[unenforceable]]></category>
		<category><![CDATA[unfair]]></category>
		<category><![CDATA[Unfair Terms Directive]]></category>
		<category><![CDATA[Unfair Terms in Consumer Contracts Regulations]]></category>

		<guid isPermaLink="false">http://www.mablaw.com/?p=3926</guid>
		<description><![CDATA[The Unfair Terms Directive states that certain terms in standard business-to-consumer contracts are unfair if they are not in plain language or if they are unfair on consumers. That Directive has been implemented across the European Union by individual Member States. In the UK, it was implemented by the Unfair Terms in Consumer Contracts Regulations [...]]]></description>
			<content:encoded><![CDATA[<p>The Unfair Terms Directive states that certain terms in standard business-to-consumer contracts are unfair if they are not in plain language or if they are unfair on consumers. That Directive has been implemented across the European Union by individual Member States. In the UK, it was implemented by the Unfair Terms in Consumer Contracts Regulations 1999. There is an exemption in the Directive under which, as long as the issue is described in plain language, the fairness test does not apply to core terms such as price.</p>
<p>In this particular case, Caja de Madrid, a Spanish mortgage lender, had a contract term saying that interest would be rounded up to the nearest quarter of a percentage point. Ausbanc, a consumer group, argued that the term was unfair. The matter went to the highest Spanish court. Caja de Madrid said that it was a core term and so should not be assessed for fairness, but Ausbanc countered that the Spanish laws implementing the Directive had not made that proviso and so it could be assessed.</p>
<p>The question was whether Spanish laws could bring the Directive into law in a more consumer-beneficial way than was provided for under the Directive. The European Court of Justice said that it could. That Directive was one that ensured consumers had minimum rights, but there was nothing to stop each country from increasing the benefit for consumers by the way they implemented the laws. The UK implemented the Directive with the exemption, so the consumers would be unable to challenge it here. However, the case is interesting if the Government ever wants to change English law to give consumers more protection. A key reason for the banks winning their high-profile bank charges case a few months ago was that those terms were core to the bargain and so could not be challenged under English law.</p>
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		<title>OFT claims that 3-year gym membership contract with no get-out right was unfair on consumers and therefore unenforceable</title>
		<link>http://www.mablaw.com/2010/03/oft-claims-that-3-year-gym-membership-contract-with-no-get-out-right-was-unfair-on-consumers-and-therefore-unenforceable/</link>
		<comments>http://www.mablaw.com/2010/03/oft-claims-that-3-year-gym-membership-contract-with-no-get-out-right-was-unfair-on-consumers-and-therefore-unenforceable/#comments</comments>
		<pubDate>Tue, 16 Mar 2010 12:06:33 +0000</pubDate>
		<dc:creator>Paul Gershlick</dc:creator>
				<category><![CDATA[Commercial Contracts]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Upload-IT]]></category>
		<category><![CDATA[business-to-consumer]]></category>
		<category><![CDATA[Consumer Protection from Unfair Trading Regulations]]></category>
		<category><![CDATA[contract]]></category>
		<category><![CDATA[contract law]]></category>
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		<category><![CDATA[illegal]]></category>
		<category><![CDATA[Office of Fair Trading]]></category>
		<category><![CDATA[OFT]]></category>
		<category><![CDATA[unenforceable]]></category>
		<category><![CDATA[Unfair Terms in Consumer Contracts Regulations]]></category>
		<category><![CDATA[unlawful]]></category>

		<guid isPermaLink="false">http://www.mablaw.com/?p=2702</guid>
		<description><![CDATA[The Office of Fair Trading is taking legal action against Ashbourne Management Services for AMS’s gym membership contracts that provided no opportunity for members to terminate before a minimum three year period expired (except if they pay up their membership for the remainder of the term). The OFT considered that such a term was unfair [...]]]></description>
			<content:encoded><![CDATA[<p>The Office of Fair Trading is taking legal action against Ashbourne Management Services for AMS’s gym membership contracts that provided no opportunity for members to terminate before a minimum three year period expired (except if they pay up their membership for the remainder of the term). The OFT considered that such a term was unfair and therefore unenforceable, contrary to the Unfair Terms in Consumer Contracts Regulations 1999, which seeks to protect consumers against unfair contract terms. The OFT is also concerned that AMS’s practices are aggressive and misleading, contrary to the Consumer Protection from Unfair Trading Regulations 2008, and in particular its practice of reporting 17,000 people to credit reference agencies if they refused to pay up the remainder of the term.</p>
<p>Paul Gershlick, a Partner at Matthew Arnold &amp; Baldwin LLP and editor of <a href="http://www.upload-it.com/">www.Upload-IT.com</a>, comments: ‘This case impacts on anyone who deals with consumers for long-term contracts. The impact is serious. The OFT has clearly taken the view here that three year terms without the right to cancel are too long. The business in question presumably thought it had a debt owing and sent the matter to debt collectors. However, since the OFT considered the clause to be unfair, its tactics in pressurising the consumers to pay up was deemed to be aggressive. Breach of the 1999 Regulations only mean that a term is unenforceable, whereas breaching the 2008 Regulations would amount to a criminal offence. For now, we don’t know what a court will decide – only that the OFT doesn’t like what AMS has done &#8211; so it will be worth watching the outcome from the courts.’</p>
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		<title>European Commission proposes the 28th regime as alternative to national laws</title>
		<link>http://www.mablaw.com/2010/03/european-commission-proposes-the-28th-regime/</link>
		<comments>http://www.mablaw.com/2010/03/european-commission-proposes-the-28th-regime/#comments</comments>
		<pubDate>Thu, 04 Mar 2010 19:46:14 +0000</pubDate>
		<dc:creator>Paul Gershlick</dc:creator>
				<category><![CDATA[Commercial Contracts]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Online]]></category>
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		<category><![CDATA[28th regime]]></category>
		<category><![CDATA[B2C]]></category>
		<category><![CDATA[business-to-consumer]]></category>
		<category><![CDATA[contract]]></category>
		<category><![CDATA[contract law]]></category>
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		<category><![CDATA[cross-border]]></category>
		<category><![CDATA[European Commission]]></category>

		<guid isPermaLink="false">http://www.mablaw.com/?p=2389</guid>
		<description><![CDATA[The European Commission has proposed a new law spanning the European Union which would aim to increase cross-border trade. In 2008, only 7% of web site transaction were made cross-borders. Viviane Reding, the Justice, Fundamental Rights and Citizenship Commissioner, has blamed the lack of uniformity for that. Giving her assessment, she said, ‘The EU must [...]]]></description>
			<content:encoded><![CDATA[<p>The European Commission has proposed a new law spanning the European Union which would aim to increase cross-border trade. In 2008, only 7% of web site transaction were made cross-borders. Viviane Reding, the Justice, Fundamental Rights and Citizenship Commissioner, has blamed the lack of uniformity for that. Giving her assessment, she said, ‘The EU must do better.’ She would like business-to-consumer relationships to be made simpler by offering an alternative to the 27 different national regimes. Under the 28<sup>th</sup> regime, a business would simply need to comply with the new EU-wide set of rules. She compared the situation to the US and said Europe could have a uniform commercial code in order to become a truly globally competitive economy.</p>
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		<title>European Commission wants to push ahead with Consumer Rights Directive</title>
		<link>http://www.mablaw.com/2010/03/european-commissionconsumer-rights-directive/</link>
		<comments>http://www.mablaw.com/2010/03/european-commissionconsumer-rights-directive/#comments</comments>
		<pubDate>Thu, 04 Mar 2010 19:45:17 +0000</pubDate>
		<dc:creator>Paul Gershlick</dc:creator>
				<category><![CDATA[Commercial Contracts]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Upload-IT]]></category>
		<category><![CDATA[B2C]]></category>
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		<category><![CDATA[consumer laws]]></category>
		<category><![CDATA[contract]]></category>
		<category><![CDATA[contract law]]></category>
		<category><![CDATA[contracts]]></category>
		<category><![CDATA[European Commission]]></category>
		<category><![CDATA[faulty]]></category>
		<category><![CDATA[reject]]></category>
		<category><![CDATA[sale of goods]]></category>

		<guid isPermaLink="false">http://www.mablaw.com/?p=2391</guid>
		<description><![CDATA[The European Commission has signalled its intent to push forward with its proposed Consumer Rights Directive. Viviane Reding, the Justice, Fundamental Rights and Citizenship Commissioner, would like to have a single set of rules that relate to consumer rights. This is all part of her plan to make the EU more harmonised and reduce barriers [...]]]></description>
			<content:encoded><![CDATA[<p>The European Commission has signalled its intent to push forward with its proposed Consumer Rights Directive. Viviane Reding, the Justice, Fundamental Rights and Citizenship Commissioner, would like to have a single set of rules that relate to consumer rights. This is all part of her plan to make the EU more harmonised and reduce barriers to trade. However, the position has been criticised by certain consumer rights groups, as the effect of the law would be to give a set of maximum standards, thus lowering the current protection offered to consumers. Based on statements so far, a standardised set of consumer laws across the EU would remove the rights that consumers currently have to reject faulty goods. The proposals are still a considerable way away from becoming law, but the developments are worth monitoring</p>
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