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Watered down Consumer Rights Directive now likely to proceed

2 February 2011 | Paul Gershlick

The Member States of the European Union have given the go-ahead to revised European Commission plans for a proposed Consumer Rights Directive. The Directive had previously been controversial because countries...

Tags on this discussion: consumer consumer law consumer laws Consumer Rights Directive consumers Directive EU European Commission European Parliament European Union Internet new Directive Online online shopping online trading web web site web sites Website websites

If you’re international, you’re international – Peter Pammer v Reederei Karl Schlüter GmbH & Co KG and Hotel Alpenhof GesmbH v Oliver Heller, ECJ

20 December 2010 | Mark Weston

The European Court of Justice (ECJ) has ruled on the criteria such as an online business with a ‘top-level’ .com or .eu domain name, or that has international dialing codes for phone numbers on its...

Tags on this discussion: agreement agreements B2C Brussels I Regulation business-to-consumer CJEU commercial agreement commercial agreements Commercial contract commercial contracts consumer consumer law consumer laws consumers contract contract law contracts Court of Justice of the European Union domain name domain names domicile ECJ EU Europe European Commission European Court Justice European Court of Justice European Union Internet jurisdiction Online online trading top-level domain name web web site web sites Website websites

OFT publishes strategy to increase protection of consumer rights when shopping online, including better enforcement

13 December 2010 | Mark Weston

The Office of Fair Trading has published a strategy document to better protect consumers who shop online in the UK. The OFT would like to undertake more effective enforcement, improve compliance by businesses...

Tags on this discussion: agreement agreements B2C business-to-consumer consumer consumer law consumer laws Consumer Protection (Distance Selling) Regulations consumers contract contracts distance selling directive Distance Selling Regulations e-commerce E-Commerce Directive E-Commerce Regulations electronic commerce (EC directive) regulations Electronic Commerce Directive Internet Internet economy Office of Fair Trading OFT Online online content online shopping shopping trading standards web web site web sites Website website content websites

OFT promises to crack down on drip pricing and other misleading practices

8 December 2010 | Mark Weston

The Office of Fair Trading has promised to crack down on misleading selling practices. It says that drip pricing is particularly harmful to consumers. This is the practice whereby additional charges –...

Tags on this discussion: B2C business-to-consumer consumer consumer agreement consumer agreements consumer contract consumer contracts consumer law consumer laws Consumer Protection from Unfair Trading Regulations consumers CPUTR fair fairness misleading misleading advert misleading advertising misleading selling Office of Fair Trading OFT unfair unfair contract trading

Courts must assess jurisdiction clauses in consumer contracts for fairness – VB Penzugyi v Schneider, European Court of Justice

30 November 2010 | Paul Gershlick

Under European Union law, business-to-consumer contracts are regulated by the Unfair Contract Terms Directive. A business’s standard terms must be reasonable in order to be enforceable. This extends...

Tags on this discussion: B2C business-to-consumer consumer consumer agreement consumer agreements consumer contract consumer contracts consumer law consumer laws consumers Court of Justice of European Union Court of Justice of the European Union Directive EU EU law Europe European Court of Justice European Union European Union jurisdiction fair fairness jurisdiction unfair Unfair Terms in Consumer Contracts Directive Unfair Terms in Consumer Contracts Regulations

Government recommends replacement of consumer laws

18 November 2010 | Mark Weston

The Government has recommended the replacement of three key pieces of consumer legislation that overlap and are similar. It wants to consolidate them into one law so consumers know where to find it, and...

Tags on this discussion: B2C business-to-consumer commercial agreement commercial agreements Commercial contract commercial contracts consumer consumer agreements consumer contracts consumer law consumer laws Consumer Rights Directive consumers Directive EU EU Directive European Commission European Union new Directive sale of goods sale of goods act SOGA SOGSA supply supply contract supply of goods supply of goods and services supply of goods and services act supply of services

Consumers need more power (and clearer law…)

11 November 2010 | Simon Weinberg

Consumers lack the ability by law to take direct action against traders who breach unfair trading regulations, and where the law exists to aid consumers it is too complicated for them to understand. Those...

Tags on this discussion: agreement agreements B2C business-to-consumer commercial commercial agreement commercial agreements commercial law consumer advice consumer law consumer protection Consumer Protection from Unfair Trading Regulations contract contract law contracts Law Commission Office of Fair Trading OFT trading standards unfair contract trading

Sophisticated fake sites set up in seconds

28 September 2010 | Paul Gershlick

It takes just seconds to set up sophisticated fake web sites. Those are the claims made by First Cyber Security, the Internet security business. The problem is growing. The number of counterfeit goods...

Tags on this discussion: B2C brand branding brands business-to-consumer consumer Consumer Direct consumer law consumer laws consumer protection Consumer Protection from Unfair Trading Regulations counterfeit cross-border email emails infringement Intellectual property intellectual property rights IP Online passing off product liability social networking site trade mark trade mark infringement trade marks trading standards web site web sites Website

Ofcom seeks clear pricing for purchasers of calling cards

16 September 2010 | Mark Weston

Ofcom – the telecoms regulator – has obtained written undertakings from Lycatel to ensure that customers have clear and accurate information when they purchase the company’s international calling...

Tags on this discussion: accurate clear consumer law consumer laws consumer protection Consumer Protection from Unfair Trading Regulations intelligible misleading advertising misleading selling Ofcom price Regulator unambiguous Unfair Terms in Consumer Contracts Regulations

ASDA ad complaint upheld for suggesting that consumers having 100 day guarantee was additional to their legal rights

23 July 2010 | Mark Weston

The Advertising Standards Authority has upheld a complaint that ASDA’s advert was misleading because it was highlighting the benefits to consumers of its 100 day guarantee. It was misleading because...

Tags on this discussion: advertising Advertising Standards Authority ASA B2C business-to-consumer code of practice consumer consumer law consumer laws defect defective faulty misleading advertising misleading selling sale of goods act satisfactory quality SOGA

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Latest news and views tagged consumer law

Watered down Consumer Rights Directive now likely to proceed

If you’re international, you’re international – Peter Pammer v Reederei Karl Schlüter GmbH & Co KG and Hotel Alpenhof GesmbH v Oliver Heller, ECJ

OFT publishes strategy to increase protection of consumer rights when shopping online, including better enforcement

OFT promises to crack down on drip pricing and other misleading practices

Courts must assess jurisdiction clauses in consumer contracts for fairness – VB Penzugyi v Schneider, European Court of Justice

Government recommends replacement of consumer laws

Consumers need more power (and clearer law…)

Sophisticated fake sites set up in seconds

Ofcom seeks clear pricing for purchasers of calling cards

ASDA ad complaint upheld for suggesting that consumers having 100 day guarantee was additional to their legal rights

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