Latest news and views tagged consumer laws
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A ticket exchange website has been ordered to hand over to the Rugby Football Union details of people who have sold on its site England rugby tickets for above the ticket’s face value. Sales above face...
Consumer Rights Directive adopted to merge and enhance consumer rights
The Consumer Rights Directive has been adopted by the European Union Council of Ministers and will become law across the EU. The Directive will combine rights of consumers in various situations into one...
OFT attacks confusing Government plans to reform consumer protection bodies
The Office of Fair Trading has attacked the Government’s proposed plans to reform the roles of various consumer protection bodies, in a response to a Government consultation. The OFT says the changes...
Government proposes new single consolidated Consumer Bill of Rights
UK consumer laws will be merged into a single consolidated law, according to Government proposals. Currently, there are 12 statutes and Regulations, some of which overlap. The UK will also need to bring...
Sony requires PlayStation Network users to sign up to terms and conditions that waive their collective rights of redress
Sony has required its PlayStation Network users to sign up to new terms and conditions that would amount to their waiver of the right to take part in collective legal action, or so-called “class action...
Price comparison sites that only compared their own products told not to be misleading
Two price comparison web sites have been ordered by the Office of Fair Trading to come clean and be clearer about whether they are in fact their comparing prices with those of third parties. One website...
TripAdvisor strongly denies claims of dishonesty on its site as ASA investigates complaint from KwikChex
TripAdvisor – the website where travel lovers post reviews of their holiday experiences – is coming under the scrutiny of the Advertising Standards Authority after a complaint has been that its site...
Law Commission consults on new law to give consumers remedies for misleading selling
The Law Commission is consulting over new laws to better protect consumers against misleading selling. The Government implemented the European Union’s Unfair Commercial Practices Directive 2005 with...
OFT tells travel companies to be clear about what they charge
The Office of Fair Trading (OFT) has told travel companies that all debit and credit charges must be made clear from the start of an online booking, and a failure to comply could lead to the OFT taking...
OFT wins court order against online trader who refused to deliver on time or give refunds in accordance with distance selling laws and misled over product availability
The Office of Fair Trading has successfully obtained a judgment in Cardiff County Court against an online trader who breached various consumer laws. In particular, Mr Arora:
Failed to deliver the products...