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Several High Street names not operating within Distance Selling Rules

16 July 2010 | Mark Weston

A BBC investigation has discovered that some retailers are not operating within consumer laws imposed by the Consumer Protection (Distance Selling) Regulations 2000. Many are giving out false information...

Tags on this discussion: breach breach of contract business-to-consumer consumer consumer law consumer laws Consumer Protection (Distance Selling) Regulations contract contract law contracts cooling off period distance selling directive Distance Selling Regulations DSR EU law European Union Internet Online online shopping trading standards unenforceable unlawful void web site web sites

Don’t artificially push up prices of your goods on eBay or you could be fined or even end up in jail

16 July 2010 | Mark Weston

Paul Barrett has been fined £3,500 and sentenced to 250 hours of community service after artificially pushing up the price of items he was selling on the online auction site, eBay. The practice is known...

Tags on this discussion: Business Protection from Misleading Marketing Regulations business-to-business business-to-consumer consumer consumer laws consumer protection Consumer Protection from Unfair Trading Regulations Fraud Online online shopping shill bidding

EU Member States may impose more consumer-friendly laws than are contained in Unfair Terms Directive – Caja de Ahorros v Associacion de Usuarios de Servicios Bancarios, European Court of Justice

21 June 2010 | Mark Weston

The Unfair Terms Directive states that certain terms in standard business-to-consumer contracts are unfair if they are not in plain language or if they are unfair on consumers. That Directive has been...

Tags on this discussion: B2C business-to-consumer consumer laws contract contract law contracts fair fairness plain English unenforceable unfair Unfair Terms Directive Unfair Terms in Consumer Contracts Regulations

Retailers can’t charge customers delivery charges if they cancel contract under Distance Selling Directive – Handelsgesellschaft Heinrich Heine GmbH v Verbraucherzentrale Nordrhein-Westfalen eV, Court of Justice of the European Union

30 April 2010 | Paul Gershlick

Under European Union contract law, consumers are generally entitled to a cooling off period in which they may change their minds and obtain a refund for goods purchased at a distance. In this case, the...

Tags on this discussion: cancellation CJEU consumer law consumer laws contract contract law contracts cooling off period Court of Justice of the European Union distance selling directive Distance Selling Regulations ECJ European Court of Justice Office of Fair Trading OFT right to cancel

UK consumers to retain high level of protection after EU’s plans for fully harmonised consumer laws are dead in the water

25 March 2010 | Paul Gershlick

For the last couple of years, the European Commission has been seeking to create a totally unified set of consumer laws across the European Union. The aim was to guarantee consumers wherever they were...

Tags on this discussion: consumer laws contract contract law contracts European Commission

European Commission wants to push ahead with Consumer Rights Directive

4 March 2010 | Paul Gershlick

The European Commission has signalled its intent to push forward with its proposed Consumer Rights Directive. Viviane Reding, the Justice, Fundamental Rights and Citizenship Commissioner, would like to...

Tags on this discussion: B2C business-to-consumer consumer laws contract contract law contracts European Commission faulty reject sale of goods

Consumers’ online awareness of laws rises while so does e-tailers’ compliance

11 February 2010 | Mark Weston

Between 2006 and 2009, consumers’ awareness of their rights while shopping online has risen, whilst the e-tailers selling to them have increased their legal compliance. That is according to research...

Tags on this discussion: consumer laws e-commerce Office of Fair Trading OFT Online online shopping

Government announces plans for Consumer Advocate to instigate class actions…

15 December 2009 | Paul Gershlick

The Government has announced plans to introduce a new Consumer Advocate that would have the power to take class actions on behalf of consumers. The Government is concerned that consumers are unwilling...

Tags on this discussion: Consumer Advocate consumer laws Office of Fair Trading OFT

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Latest news and views tagged consumer laws

Several High Street names not operating within Distance Selling Rules

Don’t artificially push up prices of your goods on eBay or you could be fined or even end up in jail

EU Member States may impose more consumer-friendly laws than are contained in Unfair Terms Directive – Caja de Ahorros v Associacion de Usuarios de Servicios Bancarios, European Court of Justice

Retailers can’t charge customers delivery charges if they cancel contract under Distance Selling Directive – Handelsgesellschaft Heinrich Heine GmbH v Verbraucherzentrale Nordrhein-Westfalen eV, Court of Justice of the European Union

UK consumers to retain high level of protection after EU’s plans for fully harmonised consumer laws are dead in the water

European Commission wants to push ahead with Consumer Rights Directive

Consumers’ online awareness of laws rises while so does e-tailers’ compliance

Government announces plans for Consumer Advocate to instigate class actions…

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