Consumer Protection From Unfair Trading Regulations | Matthew Arnold & Baldwin LLP

Latest news and views tagged Consumer Protection from Unfair Trading Regulations

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Government proposes new single consolidated Consumer Bill of Rights

1 October 2011 | Simon Weinberg

UK consumer laws will be merged into a single consolidated law, according to Government proposals. Currently, there are 12 statutes and Regulations, some of which overlap. The UK will also need to bring...

Tags on this discussion: B2C business-to-consumer consumer consumer agreement consumer agreements Consumer Bill of Rights consumer contract consumer contracts consumer law consumer laws Consumer Protection (Distance Selling) Regulations Consumer Protection from Unfair Trading Consumer Protection from Unfair Trading Regulations Consumer Rights Directive consumers cooling off period CPUTR Directive distance selling directive Distance Selling Regulations DSR EU Directive fair fairness new Directive sale of goods sale of goods act Sale of Goods Act 1979 SOGA UCTA unenforceable unfair Unfair Commercial Practices Unfair Commercial Practices Directive unfair contract terms unfair contract terms act Unfair Contract Terms Act 1977 unfair contract trading unfair terms Unfair Terms Directive Unfair Terms in Consumer Contracts Regulation 1999 Unfair Terms in Consumer Contracts Regulations unfair trading unfair trading regulation void

Price comparison sites that only compared their own products told not to be misleading

26 September 2011 | Mark Weston

Two price comparison web sites have been ordered by the Office of Fair Trading to come clean and be clearer about whether they are in fact their comparing prices with those of third parties. One website...

Tags on this discussion: B2C business-to-consumer consumer consumer law consumer laws consumer protection Consumer Protection from Unfair Trading Regulations consumers CPUTR marketing marketing communications mislead misleading misleading advert misleading advertisement misleading advertising misleading adverts misleading omission misleading selling misleading statement Office of Fair Trading OFT On-line Online online advertising online content online marketing online trading web web content web site web sites Website website content websites

TripAdvisor strongly denies claims of dishonesty on its site as ASA investigates complaint from KwikChex

19 September 2011 | Mark Weston

TripAdvisor – the website where travel lovers post reviews of their holiday experiences – is coming under the scrutiny of the Advertising Standards Authority after a complaint has been that its site...

Tags on this discussion: ad ads advert Advertising Standards Advertising Standards Authority adverts ASA ASA investigation astroturfing B2C business-to-consumer CAO Code CAP Code compliance consumer consumer law consumer laws Consumer Protection from Unfair Trading Consumer Protection from Unfair Trading Regulations Consumer Protection from Unfair Trading Regulations 2008 consumers CPUTR decent Fraud honest Internet Internet use Internet user legal mislead misleading misleading advert misleading advertisement misleading advertising misleading adverts misleading selling On-line Online online advertising online content online trading truthful UGC user user-generated content web web content web site web site content web sites Website website content websites

OFT tells travel companies to be clear about what they charge

6 July 2011 | Simon Weinberg

The Office of Fair Trading (OFT) has told travel companies that all debit and credit charges must be made clear from the start of an online booking, and a failure to comply could lead to the OFT taking...

Tags on this discussion: airline budget airline business-to-consumer charges consumer consumer law consumer laws consumer protection Consumer Protection from Unfair Trading Consumer Protection from Unfair Trading Regulations Consumer Protection from Unfair Trading Regulations 2008 consumers credit card credit card charge credit card payment credit card payments debit card debit card charge debit card payment debit card payments hidden hidden charges Internet Office of Fair Trading OFT Online surcharges travel web web site web sites Website websites

OFT wins court order against online trader who refused to deliver on time or give refunds in accordance with distance selling laws and misled over product availability

2 July 2011 | Mark Weston

The Office of Fair Trading has successfully obtained a judgment in Cardiff County Court against an online trader who breached various consumer laws. In particular, Mr Arora: Failed to deliver the products...

Tags on this discussion: B2C breach breach of contract business-to-consumer cancellation commercial commercial agreement commercial agreements Commercial contract commercial contracts commercial law consumer consumer agreement consumer agreements consumer contract consumer contracts consumer detriment consumer law consumer laws consumer protection Consumer Protection (Distance Selling) Regulations Consumer Protection from Unfair Trading Consumer Protection from Unfair Trading Regulations Consumer Protection from Unfair Trading Regulations 2008 consumer right consumer rights consumers contract breach cooling off period CPUTR delivery distance selling directive Distance Selling Regulations Enterprise Act Enterprise Act 2002 material breach misleading misleading selling right to cancel serious breach site terms standard terms standard terms and conditions standard trading terms terms Terms & conditions terms of use unfair Unfair Terms in Consumer Contracts Directive

Minimum 12- to 36 month gym memberships were unfair – OFT v Ashbourne Management Services, High Court

27 June 2011 | Paul Gershlick

The Office of Fair Trading has successfully obtained an injunction against someone who recruited new members for their gym and health club clients. In the standard agreements that X advised their clients...

Tags on this discussion: agreement agreements B2C business business-to-consumer businesses cancellation commercial commercial law consumer consumer agreement consumer agreements consumer contract consumer contracts consumer detriment consumer law consumer laws consumer protection Consumer Protection from Unfair Trading Consumer Protection from Unfair Trading Regulations consumers contract termination CPUTR fair fairness High Court Office of Fair Trading OFT OFT investigation right to cancel term termination Terms & conditions unenforceable unfair Unfair Commercial Practices Unfair Commercial Practices Directive unfair contract terms unfair contract trading Unfair Terms Directive Unfair Terms in Consumer Contracts Directive Unfair Terms in Consumer Contracts Regulations UTCCR void

ECJ consider “invitations to purchase” very widely and rules that it is an unfair sale unless certain key information is provided as early as in an advertisement – Konsumentombudsmannen v Ving Sverige AB, European Court of Justice

8 June 2011 | Mark Weston

The European Court of Justice (ECJ) has ruled as to the meaning of an ‘invitation to purchase’ under Article 2(i) of the Unfair Commercial Practices Directive (the Directive) and has clarified what...

Tags on this discussion: advert advertisement advertising advertisments adverts commercial communication Consumer Protection from Unfair Trading Consumer Protection from Unfair Trading Regulations Directive EC ECJ EU European Commission European Court of Justice European Union good goods invitation invitation to purchase mandatory material information material information Member State Office of Fair Trading OFT product products sale of goods service services transaction transactional Unfair Commercial Practices Unfair Commercial Practices Directive

Law Commission consults on new laws to give consumers rights to compensation for misleading and aggressive selling

9 May 2011 | Mark Weston

The Law Commission is consulting on new laws that would give consumers the right to claim compensation and redress from businesses for misleading and aggressive selling practices. The Consumer Protection...

Tags on this discussion: aggressive selling agreement agreements B2C business-to-consumer cancellation consultation consumer consumer agreement consumer agreements consumer contract consumer contracts consumer law consumer laws consumer protection Consumer Protection from Unfair Trading Regulations consumers contract contracts CPUTR Law Commission misleading misleading selling Office of Fair Trading OFT refund reject remedies remedy trading standards

“We Buy Any Car”…just not at the price you think

14 April 2011 | Mark Weston

We Buy Any Car, the online company that buys cars from consumers for re-sale, has agreed to provide written undertakings as to its future conduct after the OFT claimed that the company’s pricing structure...

Tags on this discussion: B2C business-to-consumer consumer consumer agreement consumer agreements consumer contract consumer contracts consumer laws consumer protection Consumer Protection from Unfair Trading Regulations Consumer Protection from Unfair Trading Regulations 2008 consumers CPUTR enforcement fair fairness Office of Fair Trading OFT On-line Online online advertising online content online shopping online trading undertaking unfair unfair terms Unfair Terms Directive Unfair Terms in Consumer Contracts Directive Unfair Terms in Consumer Contracts Regulation 1999 Unfair Terms in Consumer Contracts Regulations UTCCR web site web sites Website website content websites

OFT takes action against bait pricing by collective purchasing website

16 March 2011 | Mark Weston

The Office of Fair Trading has obtained written undertakings (or promises) from a website called Groupola, which used tactics that the OFT claimed were a breach of the Consumer Protection from Unfair Trading...

Tags on this discussion: bait pricing consumer consumer law consumer protection Consumer Protection from Unfair Trading Regulations Consumer Protection from Unfair Trading Regulations 2008 consumers CPUTR Directive fair fairness misleading misleading selling Office of Fair Trading OFT unfair Unfair Commercial Practices Directive web site web sites Website websites

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Latest news and views tagged Consumer Protection from Unfair Trading Regulations

Government proposes new single consolidated Consumer Bill of Rights

Price comparison sites that only compared their own products told not to be misleading

TripAdvisor strongly denies claims of dishonesty on its site as ASA investigates complaint from KwikChex

OFT tells travel companies to be clear about what they charge

OFT wins court order against online trader who refused to deliver on time or give refunds in accordance with distance selling laws and misled over product availability

Minimum 12- to 36 month gym memberships were unfair – OFT v Ashbourne Management Services, High Court

ECJ consider “invitations to purchase” very widely and rules that it is an unfair sale unless certain key information is provided as early as in an advertisement – Konsumentombudsmannen v Ving Sverige AB, European Court of Justice

Law Commission consults on new laws to give consumers rights to compensation for misleading and aggressive selling

“We Buy Any Car”…just not at the price you think

OFT takes action against bait pricing by collective purchasing website

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