Consumer Protection | Matthew Arnold & Baldwin LLP | Giving you a lot more than just law...

Latest news and views tagged consumer protection

RSS

Consumer law enforcement focus by Public Accounts Select Committee

16 November 2011 | Simon Weinberg

The Public Accounts Select Committee (PASC) has published a report on the enforcement of consumer law in the UK which records the losses suffered by consumers and lists recommendations for improvements....

Tags on this discussion: consumer consumer agreement consumer confusion consumer contract consumer detriment consumer law consumer loss consumer protection consumer right consumer rights defect defective defective goods fault faulty faulty goods Fraud illegal PASC Public Accounts Select Committee unlawful

OFT publishes revised Debt Collection Guidance

16 November 2011 | Jackie Hanlon

Last month, following a consultation between 10 March and 2 June 2011, the Office of Fair Trading (OFT) published a revised version of its Debt Collection Guidance. It was last revised in December 2006. The...

Tags on this discussion: banks consumer credit act consumer protection consumers Credit Cards Debt Collection Guidance Debt recovery debtors debts Irresponsible Lending Guidance lenders Office of Fair Trading OFT

Consumer Rights Directive adopted to merge and enhance consumer rights

25 October 2011 | Simon Weinberg

The Consumer Rights Directive has been adopted by the European Union Council of Ministers and will become law across the EU. The Directive will combine rights of consumers in various situations into one...

Tags on this discussion: B2C business business-to-consumer businesses Consumer Bill of Rights consumer law consumer laws consumer protection Consumer Protection (Distance Selling) Regulations Consumer Rights Directive cooling off period distance selling directive Distance Selling Regulations doorstep regulations EU EU Directive EU law European Union European Union law new Directive On-line Online online content online shopping web web content web site web site content web sites Website website content websites

OFT attacks confusing Government plans to reform consumer protection bodies

6 October 2011 | Mark Weston

The Office of Fair Trading has attacked the Government’s proposed plans to reform the roles of various consumer protection bodies, in a response to a Government consultation. The OFT says the changes...

Tags on this discussion: B2C business-to-consumer Competition and Markets Authority Competition Commission consult consultation consumer consumer advice consumer agreement consumer agreements consumer contract consumer contracts consumer law consumer laws consumer protection consumers Office of Fair Trading OFT trading standards Trading Standards Policy Board

Price comparison sites that only compared their own products told not to be misleading

26 September 2011 | Mark Weston

Two price comparison web sites have been ordered by the Office of Fair Trading to come clean and be clearer about whether they are in fact their comparing prices with those of third parties. One website...

Tags on this discussion: B2C business-to-consumer consumer consumer law consumer laws consumer protection Consumer Protection from Unfair Trading Regulations consumers CPUTR marketing marketing communications mislead misleading misleading advert misleading advertisement misleading advertising misleading adverts misleading omission misleading selling misleading statement Office of Fair Trading OFT On-line Online online advertising online content online marketing online trading web web content web site web sites Website website content websites

Police could be given powers to act as judge and jury in suspending domain names and websites without court order

23 September 2011 | Mark Weston

Police could be given powers to suspend the use of domain names and websites without getting a court order. Nominet – the domain name registry in charge of the operation of the “.uk” domain names...

Tags on this discussion: consumer consumer detriment consumer protection consumers court order domain name domain names illegal Internet Internet access Internet use Internet user Nominet On-line Online online content online trading registry unlawful web web content web site web site content web sites webistes Website website block website blocking website content websites

OFT tells travel companies to be clear about what they charge

6 July 2011 | Simon Weinberg

The Office of Fair Trading (OFT) has told travel companies that all debit and credit charges must be made clear from the start of an online booking, and a failure to comply could lead to the OFT taking...

Tags on this discussion: airline budget airline business-to-consumer charges consumer consumer law consumer laws consumer protection Consumer Protection from Unfair Trading Consumer Protection from Unfair Trading Regulations Consumer Protection from Unfair Trading Regulations 2008 consumers credit card credit card charge credit card payment credit card payments debit card debit card charge debit card payment debit card payments hidden hidden charges Internet Office of Fair Trading OFT Online surcharges travel web web site web sites Website websites

OFT wins court order against online trader who refused to deliver on time or give refunds in accordance with distance selling laws and misled over product availability

2 July 2011 | Mark Weston

The Office of Fair Trading has successfully obtained a judgment in Cardiff County Court against an online trader who breached various consumer laws. In particular, Mr Arora: Failed to deliver the products...

Tags on this discussion: B2C breach breach of contract business-to-consumer cancellation commercial commercial agreement commercial agreements Commercial contract commercial contracts commercial law consumer consumer agreement consumer agreements consumer contract consumer contracts consumer detriment consumer law consumer laws consumer protection Consumer Protection (Distance Selling) Regulations Consumer Protection from Unfair Trading Consumer Protection from Unfair Trading Regulations Consumer Protection from Unfair Trading Regulations 2008 consumer right consumer rights consumers contract breach cooling off period CPUTR delivery distance selling directive Distance Selling Regulations Enterprise Act Enterprise Act 2002 material breach misleading misleading selling right to cancel serious breach site terms standard terms standard terms and conditions standard trading terms terms Terms & conditions terms of use unfair Unfair Terms in Consumer Contracts Directive

Text of new Consumer Rights Directive published by European Parliament

1 July 2011 | Mark Weston

The European Parliament has approved a proposed new Consumer Rights Directive. The original text was published in 2008, and had been intended to make consumer rights uniform across the European Union....

Tags on this discussion: commercial agreement Commercial contract commercial contracts consumer consumer law consumer laws consumer protection consumer right consumer rights Consumer Rights Directive contract contract law contracts cooling off period Directive EU Europe European Commission European Parliament Europpean Union Internet Online web web site web sites Website websites

Minimum 12- to 36 month gym memberships were unfair – OFT v Ashbourne Management Services, High Court

27 June 2011 | Paul Gershlick

The Office of Fair Trading has successfully obtained an injunction against someone who recruited new members for their gym and health club clients. In the standard agreements that X advised their clients...

Tags on this discussion: agreement agreements B2C business business-to-consumer businesses cancellation commercial commercial law consumer consumer agreement consumer agreements consumer contract consumer contracts consumer detriment consumer law consumer laws consumer protection Consumer Protection from Unfair Trading Consumer Protection from Unfair Trading Regulations consumers contract termination CPUTR fair fairness High Court Office of Fair Trading OFT OFT investigation right to cancel term termination Terms & conditions unenforceable unfair Unfair Commercial Practices Unfair Commercial Practices Directive unfair contract terms unfair contract trading Unfair Terms Directive Unfair Terms in Consumer Contracts Directive Unfair Terms in Consumer Contracts Regulations UTCCR void

Page 1 of 312 3 »

Latest news and views tagged consumer protection

Consumer law enforcement focus by Public Accounts Select Committee

OFT publishes revised Debt Collection Guidance

Consumer Rights Directive adopted to merge and enhance consumer rights

OFT attacks confusing Government plans to reform consumer protection bodies

Price comparison sites that only compared their own products told not to be misleading

Police could be given powers to act as judge and jury in suspending domain names and websites without court order

OFT tells travel companies to be clear about what they charge

OFT wins court order against online trader who refused to deliver on time or give refunds in accordance with distance selling laws and misled over product availability

Text of new Consumer Rights Directive published by European Parliament

Minimum 12- to 36 month gym memberships were unfair – OFT v Ashbourne Management Services, High Court

Contact us

View latest Upload

Subscribe to Upload

Employer Helpline

Events

News