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Consumer Rights Directive adopted to merge and enhance consumer rights

25 October 2011 | Simon Weinberg

The Consumer Rights Directive has been adopted by the European Union Council of Ministers and will become law across the EU. The Directive will combine rights of consumers in various situations into one...

Tags on this discussion: B2C business business-to-consumer businesses Consumer Bill of Rights consumer law consumer laws consumer protection Consumer Protection (Distance Selling) Regulations Consumer Rights Directive cooling off period distance selling directive Distance Selling Regulations doorstep regulations EU EU Directive EU law European Union European Union law new Directive On-line Online online content online shopping web web content web site web site content web sites Website website content websites

Government proposes new single consolidated Consumer Bill of Rights

1 October 2011 | Simon Weinberg

UK consumer laws will be merged into a single consolidated law, according to Government proposals. Currently, there are 12 statutes and Regulations, some of which overlap. The UK will also need to bring...

Tags on this discussion: B2C business-to-consumer consumer consumer agreement consumer agreements Consumer Bill of Rights consumer contract consumer contracts consumer law consumer laws Consumer Protection (Distance Selling) Regulations Consumer Protection from Unfair Trading Consumer Protection from Unfair Trading Regulations Consumer Rights Directive consumers cooling off period CPUTR Directive distance selling directive Distance Selling Regulations DSR EU Directive fair fairness new Directive sale of goods sale of goods act Sale of Goods Act 1979 SOGA UCTA unenforceable unfair Unfair Commercial Practices Unfair Commercial Practices Directive unfair contract terms unfair contract terms act Unfair Contract Terms Act 1977 unfair contract trading unfair terms Unfair Terms Directive Unfair Terms in Consumer Contracts Regulation 1999 Unfair Terms in Consumer Contracts Regulations unfair trading unfair trading regulation void

OFT wins court order against online trader who refused to deliver on time or give refunds in accordance with distance selling laws and misled over product availability

2 July 2011 | Mark Weston

The Office of Fair Trading has successfully obtained a judgment in Cardiff County Court against an online trader who breached various consumer laws. In particular, Mr Arora: Failed to deliver the products...

Tags on this discussion: B2C breach breach of contract business-to-consumer cancellation commercial commercial agreement commercial agreements Commercial contract commercial contracts commercial law consumer consumer agreement consumer agreements consumer contract consumer contracts consumer detriment consumer law consumer laws consumer protection Consumer Protection (Distance Selling) Regulations Consumer Protection from Unfair Trading Consumer Protection from Unfair Trading Regulations Consumer Protection from Unfair Trading Regulations 2008 consumer right consumer rights consumers contract breach cooling off period CPUTR delivery distance selling directive Distance Selling Regulations Enterprise Act Enterprise Act 2002 material breach misleading misleading selling right to cancel serious breach site terms standard terms standard terms and conditions standard trading terms terms Terms & conditions terms of use unfair Unfair Terms in Consumer Contracts Directive

OFT publishes strategy to increase protection of consumer rights when shopping online, including better enforcement

13 December 2010 | Mark Weston

The Office of Fair Trading has published a strategy document to better protect consumers who shop online in the UK. The OFT would like to undertake more effective enforcement, improve compliance by businesses...

Tags on this discussion: agreement agreements B2C business-to-consumer consumer consumer law consumer laws Consumer Protection (Distance Selling) Regulations consumers contract contracts distance selling directive Distance Selling Regulations e-commerce E-Commerce Directive E-Commerce Regulations electronic commerce (EC directive) regulations Electronic Commerce Directive Internet Internet economy Office of Fair Trading OFT Online online content online shopping shopping trading standards web web site web sites Website website content websites

CAP Code to apply to material on own websites

8 September 2010 | Mark Weston

The CAP Code is being extended to apply to material on organisations’ own websites. The CAP Code is a code of practice governing the content of adverts and marketing communications. It is administered...

Tags on this discussion: advertising Advertising Standards Authority ASA banner ad CAP code Consumer Protection (Distance Selling) Regulations data protection data protection act data protection directive distance selling directive Distance Selling Regulations e-commerce E-Commerce Directive E-Commerce Regulations electronic commerce (EC directive) regulations Electronic Commerce Directive email emails keywords misleading advertising Online online content search search engine search engines search result search term web site web sites Website website content

Several High Street names not operating within Distance Selling Rules

16 July 2010 | Mark Weston

A BBC investigation has discovered that some retailers are not operating within consumer laws imposed by the Consumer Protection (Distance Selling) Regulations 2000. Many are giving out false information...

Tags on this discussion: breach breach of contract business-to-consumer consumer consumer law consumer laws Consumer Protection (Distance Selling) Regulations contract contract law contracts cooling off period distance selling directive Distance Selling Regulations DSR EU law European Union Internet Online online shopping trading standards unenforceable unlawful void web site web sites

Retailers can’t charge customers delivery charges if they cancel contract under Distance Selling Directive – Handelsgesellschaft Heinrich Heine GmbH v Verbraucherzentrale Nordrhein-Westfalen eV, Court of Justice of the European Union

30 April 2010 | Paul Gershlick

Under European Union contract law, consumers are generally entitled to a cooling off period in which they may change their minds and obtain a refund for goods purchased at a distance. In this case, the...

Tags on this discussion: cancellation CJEU consumer law consumer laws contract contract law contracts cooling off period Court of Justice of the European Union distance selling directive Distance Selling Regulations ECJ European Court of Justice Office of Fair Trading OFT right to cancel

Latest news and views tagged distance selling directive

Consumer Rights Directive adopted to merge and enhance consumer rights

Government proposes new single consolidated Consumer Bill of Rights

OFT wins court order against online trader who refused to deliver on time or give refunds in accordance with distance selling laws and misled over product availability

OFT publishes strategy to increase protection of consumer rights when shopping online, including better enforcement

CAP Code to apply to material on own websites

Several High Street names not operating within Distance Selling Rules

Retailers can’t charge customers delivery charges if they cancel contract under Distance Selling Directive – Handelsgesellschaft Heinrich Heine GmbH v Verbraucherzentrale Nordrhein-Westfalen eV, Court of Justice of the European Union

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