The Office of Fair Trading (OFT) has issued a report warning that businesses must be more “transparent” with consumers about the way they collect and use data about them in order to offer personalised prices for goods and services online. The term ‘personalised pricing’ is used to refer to the practice where businesses may use… Learn more

The European Commission has published a report on the progress made in implementing its e-commerce action plan. In January 2012, the European Commission published a Communication on the issue of “building trust in the digital single market for e-commerce and online services”. In it, the Commission set out its action plan for removing the main… Learn more

The Department for Business Innovation & Skills has published guidance on the Consumer Rights (Payment Surcharges) Regulations 2012, which came into force on 6 April 2013. Payment surcharges are an additional charge for the use of a particular method of payment, usually credit or debit cards. The Consumer Rights (Payment Surcharges) Regulations 2012 prohibit traders… Learn more