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OFT wins court order against online trader who refused to deliver on time or give refunds in accordance with distance selling laws and misled over product availability

2 July 2011 | Mark Weston

The Office of Fair Trading has successfully obtained a judgment in Cardiff County Court against an online trader who breached various consumer laws. In particular, Mr Arora: Failed to deliver the products...

Tags on this discussion: B2C breach breach of contract business-to-consumer cancellation commercial commercial agreement commercial agreements Commercial contract commercial contracts commercial law consumer consumer agreement consumer agreements consumer contract consumer contracts consumer detriment consumer law consumer laws consumer protection Consumer Protection (Distance Selling) Regulations Consumer Protection from Unfair Trading Consumer Protection from Unfair Trading Regulations Consumer Protection from Unfair Trading Regulations 2008 consumer right consumer rights consumers contract breach cooling off period CPUTR delivery distance selling directive Distance Selling Regulations Enterprise Act Enterprise Act 2002 material breach misleading misleading selling right to cancel serious breach site terms standard terms standard terms and conditions standard trading terms terms Terms & conditions terms of use unfair Unfair Terms in Consumer Contracts Directive

Minimum 12- to 36 month gym memberships were unfair – OFT v Ashbourne Management Services, High Court

27 June 2011 | Paul Gershlick

The Office of Fair Trading has successfully obtained an injunction against someone who recruited new members for their gym and health club clients. In the standard agreements that X advised their clients...

Tags on this discussion: agreement agreements B2C business business-to-consumer businesses cancellation commercial commercial law consumer consumer agreement consumer agreements consumer contract consumer contracts consumer detriment consumer law consumer laws consumer protection Consumer Protection from Unfair Trading Consumer Protection from Unfair Trading Regulations consumers contract termination CPUTR fair fairness High Court Office of Fair Trading OFT OFT investigation right to cancel term termination Terms & conditions unenforceable unfair Unfair Commercial Practices Unfair Commercial Practices Directive unfair contract terms unfair contract trading Unfair Terms Directive Unfair Terms in Consumer Contracts Directive Unfair Terms in Consumer Contracts Regulations UTCCR void

Retailers can’t charge customers delivery charges if they cancel contract under Distance Selling Directive – Handelsgesellschaft Heinrich Heine GmbH v Verbraucherzentrale Nordrhein-Westfalen eV, Court of Justice of the European Union

30 April 2010 | Paul Gershlick

Under European Union contract law, consumers are generally entitled to a cooling off period in which they may change their minds and obtain a refund for goods purchased at a distance. In this case, the...

Tags on this discussion: cancellation CJEU consumer law consumer laws contract contract law contracts cooling off period Court of Justice of the European Union distance selling directive Distance Selling Regulations ECJ European Court of Justice Office of Fair Trading OFT right to cancel

Latest news and views tagged right to cancel

OFT wins court order against online trader who refused to deliver on time or give refunds in accordance with distance selling laws and misled over product availability

Minimum 12- to 36 month gym memberships were unfair – OFT v Ashbourne Management Services, High Court

Retailers can’t charge customers delivery charges if they cancel contract under Distance Selling Directive – Handelsgesellschaft Heinrich Heine GmbH v Verbraucherzentrale Nordrhein-Westfalen eV, Court of Justice of the European Union

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